Terms of service

Terms of Service

By purchasing from On A String, you agree to the following terms:

• All sales are final unless the item is faulty or damaged upon arrival.
• Personalised and digital items are non-refundable and non-returnable.
• Faulty items must be reported within 7 days of delivery with clear photos and your order number.
• We reserve the right to update product descriptions, pricing, and policies at any time.
• All content, designs, and products are the intellectual property of On A String and may not be copied or reproduced without permission.
• By using this site, you agree not to misuse our products or content in any unlawful or harmful way.

Thank you for supporting handmade creativity and respecting our policies.