No — you can check out as a guest. However, creating an account makes it easier to track your orders, access your digital downloads, and manage your membership all in one place.

If you need to make a change, please get in touch as soon as possible at hello@onastring.com.au. We'll do our best to accommodate changes before your order is processed or dispatched, but we can't guarantee this once fulfilment has begun.

Check your junk or spam folder first — confirmation emails occasionally land there. If it's not there either, get in touch and we'll resend it.

Absolutely. If you'd like to include a personal message with your order, add it in the notes field at checkout and we'll include it with your parcel.

You'll find a discount code field at checkout. Enter your code there before completing payment.

Email us at hello@onastring.com.au and we'll get back to you as quickly as we can. Please include your order number and a brief description of the issue so we can help you faster.

We stock a curated range of tools designed specifically for seed bead work, including bead sorters, beading boards, and Stackables — our modular storage system built for beaders and creative makers. Every product is chosen because it genuinely makes the making easier.

Stackables is our modular storage range designed for creative minds. The units stack together to keep your beads, tools, and supplies organised and accessible — whether you're working at a dedicated desk or packing up between sessions. Organised Storage for Creative Minds.

Yes — On A String ships worldwide from Victoria, Australia. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Domestic (Australian) orders typically arrive within 3–7 business days. International orders vary by destination — you'll receive tracking details once your order has been dispatched.

Yes. You'll receive a tracking number by email once your order has been shipped.

Please get in touch within 7 days of receiving your order and include a photo of the damage. We'll work with you to make it right.

You'll receive an email with a download link immediately after purchase. You can also access your downloads any time through your account order history. If you have any trouble, reach out and we'll sort it quickly.

All patterns are delivered as PDF files. You'll need a PDF reader — Adobe Acrobat Reader is free and works well. Most phones and computers can open PDFs without any additional software.

Absolutely — that's exactly what they're designed for. We recommend printing at 100% scale (do not scale to fit) for the most accurate results.

Because digital files are delivered instantly and cannot be returned, we're unable to offer refunds on digital purchases. If you have a problem with your file, please contact us and we'll resolve it.

Patterns are licensed for personal use only and are not to be shared, redistributed, or taught commercially without permission. If you'd like to use a pattern for a class or group, please get in touch to discuss licensing options.

Yes — we have a selection of free downloadable guides from the Beadesign series. Head to the Patterns section and filter by free to find them.

Seed Bead Pass is our entry-level membership, giving you access to digital content, patterns, and community resources. Crystal Club is our premium tier — it includes exclusive Zoom workshops never taught anywhere else (valued at approximately $150 each), a personal 1:1 session with Paula, a monthly pattern gift, and free postage on orders. If you want the full On A String experience, Crystal Club is it.

You can join directly from the Memberships page in the store. Crystal Club has limited spots — if it shows as unavailable, join the waitlist and you'll be first to know when a place opens up.

Workshops are held via Zoom and are scheduled in advance — you'll receive all the details by email once you're a member. These sessions are exclusive to Crystal Club members and are not recorded for general release.

Crystal Club members receive a personal one-on-one session with Paula — a chance to get direct feedback on your work, ask design questions, or get guidance on where to take your beading next. Details on how to book your session are provided when you join.

Yes. Get in touch and we'll walk you through the upgrade process.

You can cancel your membership at any time. Please refer to the membership terms at checkout for full details on billing cycles and cancellation timing.

A Bead-a-Long is a guided beading session held live over Zoom where we all work on the same project together. Think of it as a beading class meets creative community catch-up. They're relaxed, fun, and a great way to learn in real time alongside other makers.

It varies by session — each workshop listing includes a recommended skill level. If you're unsure whether something is right for you, feel free to get in touch before you book.

You'll need a device with Zoom installed, a stable internet connection, and the materials listed for that specific session. Materials lists are provided at the time of booking.

Some sessions are made available as recordings for registered participants — this will be noted on the individual workshop listing. Live Bead-a-Longs and Crystal Club workshops are generally not released publicly.

If a recording is available for your session, you'll still have access to it. If not, please get in touch and we'll do what we can. We recommend checking the session details before booking if attendance on the day is uncertain.

Workshops are listed and purchased directly through the store. Once purchased, you'll receive a Zoom link and any pre-session materials by email.